Airtel opens service shop in Nchalo
Airtel Malawi on Friday evening opened a new shop located at Nchalo trading centre in Chikwawa district in its quest to consistently offer quality customer service experience.
District Commissioner (DC) for Chikwawa Bester Mandere commended Airtel for opening of the shop, saying it is a timely response to the ever growing business sector.
“Today’s business runs on mobile phones, e-mails, internet, and airtime and of course mobile network availability and I am sure this shop is an avenue for a lot of business opportunities,” said Mandere.
He said apart from solving customer queries, the shop will also cater for innovative mobile solutions and devices which people require from Airtel.
The DC said mobile telecommunication is no longer a luxury but a basic necessity for every person across Malawi.
He has since urged all mobile telecom providers to make their various products and services affordable to Malawians adding communication is a core human necessity that needs to be fully accessed by all people.
“Communication is a core human necessity and as such, it needs to be fully accessible by service providers,” he said.
Airtel’s Acting Chief Executive Officer, Charles Kamoto said considering that technology is fast moving being part of human needs, the shop has been opened to address challenges customers are facing.
He said Airtel is now taking its services “right at the customers door-step” in order to increase customer satisfaction through convenience and ease of reach of the customer.
Kamoto said so far they have opened 18th shops in the country, and stressed they will keep on expanding.
The new customer service shop is a fully fledged service Centre providing all Airtel products and services, where customers will be able to carry out SIM-card replacements, Airtel Money transactions, devices and airtime purchases, Airtel data services and signing of post-paid contracts signup and bill payments.
The new shop will create a retail environment that’s entirely focused on the ultimate customer experience and give people from Chikwawa an opportunity to explore the company’s entire range of products and services.
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