The Consumers Association of Malawi (Cama) has threatened to take legal action against Blantyre Water Board (BWB) for misleading consumers and failure to address water supply challenges Blantyre city is currently experiencing.
Cama has since demanded BWB to resume normal water supply with immediate.
For the past two weeks, business has been on standstill in the city as residential areas and townships as well as corporate institutions have been having no water supply.
The utility body attributed the situation to heavy silt that clogged their pumping station at Walkers Ferry in Nkula, Mwanza due to floods.
BWB promised to restore the normal supply of the piped water by last Sunday before shifting their stand and pledged to resume the supply by Wednesday 21st January, 2015.
However, the situation has not changed; the city continues to experience dry taps.
On Thursday, the consumer watchdog’s Executive Director, John Kapito took to task BWB for misleading consumers and demanded it to apologize for such inefficiency.
“Cama is taking legal action against you (BWB) on behalf of all residents of Blantyre because of the untruthfulness, misleading contents of your Press Release, and continuous disruption of supply of
water,” said Kapito in a statement.
Kapito highlighted that BWB has been making anomalies in its press statements on water shortages and demanded the institution to make an apology.
“We are, therefore, demanding you to make the said apology within the next 24 hours in both print and electronic media for not less than 10 times. And we are also demanding that water supply should normalize with immediate effects as indicated in your press statement,” added Kapito.
According Consumer Protection Law (2003) part VII Section 43 every supplier or trader of technology, goods and services is demanded to provide a consumer with true, adequate, clear and prompt information on the technology, goods and services offered, so that the consumer can make a proper and informed choice.
“As a onsumer organization we have engaged you continuously regarding the challenges that your organization is facing in the delivery of water and on your poor communication skills; we have also gone further to advice you to resist making promises to consumers that you cannot fulfill so that you do not create confusion amongst consumers.”
There are fears that Blantyre might face an outbreak of waterborne diseases especially cholera as water situation has reached a critical stage coupled by the intermittent electricity supply, forcing residents to rely on rainy water and other unprotected water sources.Follow and Subscribe Nyasa TV :