Electricity Supply Corporation of Malawi (ESCOM) has revealed it aims at doubling its current customer base in the next two years and adopting prepaid system national wide as part of its strategic plan.
Currently, ESCOM has 250, 000 customers out of the 14 plus million population with 85, 000 of them on prepaid system.
In an interview with Nyasa Times, the parastatal’s Marketing and Business Development Manager, Wiseman Kabwazi said the company hopes of enrolled on prepaid system all its customers by 2016.
“Currently ESCOM customers constitute 8 to 9 percent of the general population and we are hoping the figures will double in two years’ time. And in the next three years, that is by 2016, we are hoping of having all our customers, 100 percent, on prepaid system,” said Kabwazi.
Kabwazi said the newly introduced prepaid system has been receiving good response although proven to be more expensive.
“Prepaid metres are expensive but we are poised to manage the project because there is high demand from our customers”.
He said meanwhile, the parastatal has been engaged in a drive to reduce the distance customers meet in order to access its services, citing the newly forged partnership with Telekom Networks Malawi (TNM) on Mpamba Mobile Money as one of the initiatives.
Kabwazi said: “Government policy requires our customers not to travel a distance of over 75 kilometers to access our services. Therefore, as institution we implementing various initiatives to meet that requirement, and with Mpamba we don’t need vending system. With Mpamba our services will be accessible everywhere.”