First Merchant Bank (FMB), one of the commercial banks in Malawi, has been recognized and decorated with the “Best Transactional Bank 2016” award by the Global Business Outlook.
The Global Business Outlook awards aim to recognize and reward business excellence across all sectors-private and public.
Nominees of the awards are selected from entries that performed exceptionally well in a particular area of business and the winner is selected by judging which nominee has created a leading business edge and market recognition in that area.
The timing of the award has coincided with the recent launch of a campaign showcasing a range of FMB’s transactional banking products, boldly inviting consumers to “switch” to FMB.
The bank is moving away from the traditional “brick and mortar” banking, encouraging customers to adopt channels such as electronic banking, mobile banking, point of sale (POS) devices and ATMs.
Sylvia Mataka, the Bank’s Head of Marketing and Communications, said that their aim is to provide banking solutions that are easily accessible and easy to use for their customers.
“We know that our customers are living in a very demanding environment and time to cater to all their different responsibilities is limited. With this in mind, we are taking advantage of advances in technology to develop products that are designed to save time for our customers, allowing them to focus on important aspects of their life, rather than spending time queuing in banking halls. We have invested heavily in technology and we are confident that we have one of the best systems to support new and innovative products,” said Mataka.
The Bank has also opened its services to consumers who are not their customers with Bill Payment facilities, where people can pay utility and other bills at FMB branches even if they are not an FMB customer.
FMB’s Ziri M’anja product also allows FMB customers to use the ATM or their mobile devices to send money to a recipient, who in turn can access the funds on any FMB ATM through a card-less transaction, even if the recipient does not have an FMB account.
In the highly competitive financial services industry, there is need to constantly innovate to remain relevant to customers and have the leading edge over competitors.
With over 20 years industry experience, FMB is doing a good job at being one of the leading banks in the country and beyond. FMB has representation in Botswana (Capital Bank), Mozambique (Capital Bank), and Zambia (First Capital Bank).Follow and Subscribe Nyasa TV :