Inefficient BWB fails to re-connect customers

In yet another sign of incompetence and lack of willingness to reform in line with the current Civil Service Reform program, hundreds of residents are without water 7 days after Blantyre Water Board (BWB) disconnected it and failed to return for re-connection even after the affected customers paid a K3,500 re-connection fee.

Blantyre water woes still continue

Blantyre water woes still continue

Several irate customers have been mobbing BWB’s customer service points at Chichiri Mall (Shoprite), Soche, Kameza, People’s in Blantyre CBD, Magalasi and Limbe to seek help but the board’s officials keep turning them away.

“I have been to their customer service centre at Kameza for three times (on Monday), but they keep telling me their plumbers are on the way. At one point, the officers told me they could not see my payment in their system because it was done elsewhere,” said Patrick Tito, an affected customer from Chileka.

Another customer Edith Iphani queried why the board imposes a K3,500 re-connection fee when it does not have capacity to return to their disconnected routes for service.

That is theft. Why charge K3,500 but fail to re-connect? Is this a disconnection fee or is it a crime to fail to pay a water bill on time?,” said Sam Mdala of Machinjiri, Area 3.

Another customer Dennis Chipula said his home was disconnected without any outstanding bill and he was shocked to note that no one from BWB has come to re-connect now for five days.

BWB PRO Priscilla Mateyu was not contacted for comment.

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12 thoughts on “Inefficient BWB fails to re-connect customers”

  1. The Truth says:

    People must take BWB to court, to get court orders that allow them to drill boreholes at their residences (currently said to be illegal). If they cannot provide a steady supply of water, a basic need, then we must be allowed other means!

  2. obaba says:

    u are talking of disconnecting but chilomoni Nandolo has had no water since Saturday. this organization is just bullshit and yet somebody wakes up and says am going to work for what.its just more than enough , resign honorably let others try

  3. Hamu says:

    Zikapitilira zivuta zedi!!!!!

  4. MAYO MAYO says:



  5. Asset Declaration says:

    Koma nde zalowa masanjetu! Poti olo amene madzi awo sanadulidwe analibe madzi kwa masiku angapo. One thing is clear: BWB is a bunch of incompetent fools. They are only competent at car park sex! Za madzi simbali yawo!

  6. ujeni says:

    Zinchito za DPP at work. This government is sleeping at work. one year on and things are getting worse and worse. You want people to go to South Africa and drink water too amangwetu.

  7. Nana Chione says:

    Inu a Water Board Apa nde simnganamizirenso Andrew Thawe…………………….

  8. Malawianmom says:

    THE WHOLE BWM STAFF NEED TO RESIGN ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  9. NANCHOLI says:


  10. Emmatuwa says:

    madzi ndi moyo mwatani inu aboma mufuna anthu azifa ndi ludzu hiiiiiiiiiiiiiii

  11. Emmatuwa says:

    kaya zitha bwanji tizingoona Boma la Peter zinthu sizikuyenda bwino ndithu.

  12. Mwaonatu Boma la Peter ndilamavuto mayetsa mumati water is life,from now onwards you must say WBW kills. Ndikubwela musamale akuluakulu a WBW maka iwe…usiya kubako.

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