Mpamba mobile money service: Telekom Networks Malawi partners Escom

Telekom Networks Malawi Limited (TNM) has partnered with Electricity Supply Corporation of Malawi (ESCOM) under recently launched Mpamba mobile money service to allow the utility provider’s customers access its services through mobile phones.

TNM launched Mpamba Mobile Money Service two weeks ago to champion its effort of adding value to the development of the country’s economy.

The service, overseen by independent board of trustees and poised to offer financial services to banked and unbanked, urban and rural population, will allow ESCOM customers pay electricity bills and buy prepaid units on phones.

Announcing the partnership on Friday in Blantyre, TNM Managing Chief Commercial Officer, Charles Kamoto said Mpamba was designed to fill in the gap left by the banking system in the country, adding the partnership will involve Malswitch as ‘technology partner’.mpamba

“TNM has capacity to create agent network across the country, which help customers access Mpamba service easily and almost everywhere. Malswitch is coming in to bridge ESCOM/TNM relationship. People should expect more and more,” Kamoto said.

ESCOM Marketing and Business Development Manager, Wiseman Kabwazi described Mpamba as ultimate solutions for the utility body as it will ease the company’s service delivery challenges.

“The era of long queues at ESCOM service providing points is now history, and with Mpamba we don’t need vending system. With Mpamba we are now going to meet government policy which requires our customers not to travel a distance of over 75 kilometers to access our service. Now our services will be accessible everywhere,” Kabwazi explained.

He said the service will greatly benefit the rural electrification program customers who are on ESCOM prepaid service and also boost TNM customer base.

And Malswitch Head of Technical Services, Francis Bisika, said Mpamba mobile money service will ensure security for customers while reducing the costs they incur in accessing ESCOM services.

“Mpamba will simplify life for all Malawians. There will be not long distance travelling, not much paperwork needed. At much less cost, customers will be able to pay electricity bills and buy units any time of the day, 24/7,” said Bisika.

Mpamba mobile money initiative is expected to change and transform how payments are done in the country through priceless transactions that are convenient, affordable and reliable thereby becoming a building block in turning Malawi into a great nation.

It will operate under a mobile money intelligent platforms and systems supplied by Fundamo, a subsidiary company of VISA, the largest card company in the world.
Services

Through Mpamba accounts, customers will be able to pay for services through their mobile phones from anywhere in the country which include, deposit and withdraw money from Mpamba account at any of TNM agents, send money from Mpamba account to another account of a friend or family member.

The mobile money service will also allow customers to pay merchants or vendors for goods and services, pay for utility bills such as water and electricity (both post and prepaid), digital satellite television (DSTv) among other services.

Soon, according to the mobile operator, the Mpamba Mobile Money service will incorporate other services such as school fees and bulk (salary) payments, social cash transfer as well as loans payments.

Through the service, customers can also transact bank push and pull, thus, moving money from their bank accounts registered under the service into their Mpamba account which can be cashed out later.

Meanwhile, TNM has partnered with over 1, 000 commercial businesses which will allow customers on Mpamba Mobile Money service pay for goods and services using their accounts on TNM mobile phone. Some of the business partners include GOtv, Steers and Debonairs.

Through the service the country is expected to earn several benefits including social financial transformation, financial inclusion of the unbanked people, generating economic linkages in the value chain as well as increasing Gross Domestic Product (GDP) for the country.

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