Northern Region Water Board rolls out prepaid water metering system

Northern Region Water Board (NRWB) with funding from World Bank will this week start installing prepaid water metering system in some parts of Mzuzu City.

NRWB’s public relations manager Edward Nyirenda said on Monday that the installation of prepaid meters will start as a pilot phase, targeting 1 200 customers.

Nyirenda said the pilot phase will start in Katoto, Chasefu and Chimaliro before rolling out to other locations.

“We called our customers that are on pilot programme so that we can brief them about this new method of paying for water. It is a major change for them and it is a major shift for our institution,” he said.

He explained that each customer will be issued a smartcard for buying water units at any pay point just as they do with prepaid phones and electricity.

Customer will be issued a smartcard for buying water units at any pay point

Customer will be issued a smartcard for buying water units at any pay point

“The new system is customer friendly as it gives the customer the power to control water usage since the new meters show the amount of water consumed per day,” Nyirenda said.

He added that when water units run out after working hours, during weekends or public holidays, the meters have been programmed not to cut out flow during such odd hours.

The prepaid water metering system is also being implemented in other countries such as Zambia, Uganda, Turkey and Lesotho.

NRWB conceived the idea three years ago after visiting countries that use prepaid water metering system.

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