Telecom Networks Malawi (TNM) has launched trials of its new airtime credit facility dubbed “Pasavute” aiming to ease access to talk-time for distressed prepaid customers, a senior company official has said.
Chief Commercial Officer Charles Kamoto said Pasavute, which becomes effective in three week’s time, allows customers to borrow airtime and repay it later with their next re-charge.
He said Pasavute has been designed with the objective of providing flexibility and convenience to TNM prepaid customers whenever and wherever they ran out of money for talk time.
“We believe in ensuring that our customers are taken care of and that is why we have brought Pasavute to give them access to airtime when and where they need it most,” he said.
On the name Pasavute, Kamoto said; “There are some people who want to make a call, but their prevailing circumstances at that time do not allow them to recharge their airtime credit. This should not be a problem anymore, hence the name tnm Pasavute!”
Kamoto further said that the product went live in trials on February 26 for selected customers and that these would lead to the actual launch on March 15th, 2014.
The Chief Commercial Officer said TNM Pasavute will give customers an opportunity to borrow airtime and repay with a 10% service fee on their next recharge.
“TNM customers will have an opportunity to borrow based on their usage and recharge history, and this will be determined automatically by an intelligent system,” he said.