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mpopoma
8 years ago

National bank is another boring bank too old people with very little technology and not ready to learn. THe forex dept. Manager is also a disgrace at Mzuzu branch . I had a trip to south africa and i applied for forex . He said I should wait for two weeks. I ask why?.he couldn’t give an answer. Put appropriate people with good customer service

Mafikizolo
Mafikizolo
8 years ago

Very mature and pertinent article, written by a very mature and “relevant” author . Is this a sign of “things to come” on Nyasatimes? We are tired of reading shallow and pointless articles on this forum . By the way, charles umatichotsa manyazi ife ma contemporaries ako apa Chanco . Keep up the good work my brother .

Ziguole
Ziguole
8 years ago

Of banks and customer care, There’s a lady secretary at Indebank headquarters kaya ndi was CEO kaya but she seats close to their boardroom, I have never seen rudeness the way this lady behaves, she could not even assist the senior managers that I was meeting, in-fact I got an impression that they all feared her and yet she is only a secretary! …kaya mwina abwana amadya mmenemo kaya koma noooo the lady is rude!

Invisible Hand of Adam Smith

Or banks are a shame despite having among the highest interest rates and service charges in the region. When treating customers its like they are doing you a favor otherwise they expect customers to plead for a service which in turn benefits them more than us customers, what a shame!

puludzu
8 years ago

In Malawi long queues are a measure of business success not transaction volumes per day. They enjoy when they see those queues. They feel important and relevant. Unfortunately, this has given room for corruption (bribes) at offices such as Road Traffic, Immigration, DCs, Admarc, MRA, etc. They like to maintain it that way yet there are so many modern solutions to deal with these inefficiencies. On the other hand it is ourselves sometimes to blame. We tolerate mediocrity. We give them the impression that we are there to beg. Call a spade a spade and shout at these bastards. They… Read more »

Namate
Namate
8 years ago

Mwaiwala ma Insurance mabwana. One day i was told to close my policy by one Bwana at NICo in Mzuzu just because she could not explain some other issues ikakhala PRIME ndiye mwanu wokhawokha. Musayesere dala kugula mapolicy Ku NICO ndi anthu amwano zedi makaka ku mzuzu kuno sayankha phone nkhope zawo nthawi zonse ndi ndwiiiiiiiiiii ngati afiti

Namate
Namate
8 years ago

Mwaiwala ma Insurance mabwana. One ay i was told to close my account by one Bwana at NICo in Mzuzu just because she could not explain some other issues ikakhala PRIME ndiye mwanu wokhawokha. Musayesere dala kugula mapolicy Ku NICO ndi anthu amwano zedi makaka ku mzuzu kuno sayankha phone nkhope zawo nthawi zonse ndi ndwiiiiiiiiiii ngati afiti

Titani
Titani
8 years ago

I agree with Matewere that NBM will only like you when you have money but once you don’t have any they don’t want even to look at you. Imagine they have a special room for what they call platinum customers who are very special because they have money. Their banking is done by special assistants while they enjoy coffee.

weaklicks
weaklicks
8 years ago

Well national bank with their stupid system of numbers where people would just come get the number and sit as if they are waiting for service while they are observing who is cashing big money and they will then send text to their friend outside giving your description and once you are out those outside will trail you until they rob you.

clement
clement
8 years ago

Female tellers are a disgrace. Banks now employ more female tellers in a way of fashion. They are a headache to most customers. I will never forgive a “waiter” at NedBank Chichiri Shoprite. The lady behaves as if you are bothering her when u ask her qtions. Although its my branch I prefer Nedbank Bt branch. If she is still there she is doing a disservice to the bank

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