Opportunity Bank of Malawi drills Mobile Banking Agents in service delivery skills

Opportunity Bank of Malawi (OBM) Friday engaged its central region mobile banking agents in an interface meeting which was designed to enhance the agents’ performance and service delivery skills.

Opprtunity Bank focus on Agency banking and mobile vans to serve its customers.

According to OBM’s Agent Banking Manager, Keenly Chagona, the bank organised the forum which was held in Lilongwe as part of its continued efforts to live up to the Financial Inclusion Agenda under which banking services are brought to hard-to-reach areas through the agents to serve customers who struggle to make it to their respective banks.

“We have brought the agents together so that we they can interact with each other and share challenges, success stories and ideas that will help the bank map its way forward in service delivery of Agent Banking,” explained Chagona.

In an interview, Stanford Kadzakumanja, a Dowa district based agent, said they face various challenges including mobile operator network problems.

“The major challenge we had was that our customers were not familiar with the Agency Banking System which was resulting in low turnout of customers seeking services. This challenge, however, is fast becoming history with the recent high turnouts of customers seeking service,” Said Kadzakumanja.

During the forum, the agents were also drilled on their legal rights, along with responsibilities, and customer service skills which.

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