Multichoice to crackdowm on bogus DSTV operators in Malawi

MultiChoice Africa has embarked on a programme meant to combat illegal DSTV operations in southern Africa and  will carry out visits to unregistered operators claiming to be DSTV agents in Malawi.

MultiChoice Malawi spokesman, Chimwemwe Nyirenda

MultiChoice Malawi spokesman, Chimwemwe Nyirenda

The statement issued by Multichoice said there are a number of agents who claim to have authorized status and are promoting the illegal provision of South African accounts to users in Malawi.

“In terms of international copyright laws, MultiChoice South Africa can only provide its services to people resident in South Africa due to channels being authorized for reception in South Africa only.

“All operators providing DSTV connections and support services in Malawi are bound by the law to ensure that DSTV services in Malawi are those that are legitimately provided for in this country, and they may not connect Malawians to DSTV services in South Africa,” reads the statement.

According to the MultiChoice, bogus operators have been identified from visible offers who give Malawians, South African DSTV accounts which make their actions illegal and can result in criminal actions against both the service provider and customers taking up the offers.

“Illegal agents carry no guarantee of service quality and there is no means of enforcing adherence to DSTV standards. It is clear that a number of bogus operators are promoting access by Malawians to DSTV services sourced in South Africa, an act that is illegal and in flagrant violation of international copyrights regulations,” further reads the statement.

The statement says the exercise will help to crackdown and eliminate bogus operators who are putting customers at risk of poor quality and exposing them to possible prosecution for infringement of international copyright laws.

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29 thoughts on “Multichoice to crackdowm on bogus DSTV operators in Malawi”

  1. Charlie Hebdo says:

    Mr Nyirenda, If you are a marketer worth his salt, take all the comments here seriously. There is no single favourable comment about Multichoice Malawi. This should tell you something is seriously wrong with your organizations marketing strategy. These comments can provide solutions to your many problems. Gone are the days when you were the only provider pay TV service. Know your competitors. I now have a choice of subscribing to Zuku, Star Sat, Azam, Multichoice SA, not to mention of the free Kiliyekiliye and free to air. Multichoice Malawi took their subscribers for granted and they are now crying foul as they can’t stand the heat. That’s the beauty of competition. If you can’t stand the heat, get out of the kitchen.

    Don’t they say “a customer is a king and is never wrong”. Now you want to convince us he is your servant who can be threatened and is very wrong in an attempt to bring him back. Stop the threats. Do something pleasing to the customer to entice him back. Make sure you keep him satisfied all the time. That way you will retain him.

  2. prof. Odiyayo says:

    Please guys, I will register your DSTV in South Africa, Leave those Nyasa DSTV thugs and capitalists close their company. Please send your names to my email. payments will be made once you are assured that you are connected.

  3. chelinje says:

    Gentlemen can you please sell me the south Africa decorder. I stop watching this stupid MW DSTV because i could not manage the prices and it was better for me to use that money for my children fees. But with price being mentioned and i know I can manage both very well. stop listening to this nyathenda

  4. Maggie Lucious says:

    Empty threats. In fact this so called marketer needs to be fired for failing to bring sales to his organisation and brainwashing his bosses that the only solution is by intimidation. Blind bosses too. Multichoice Malawi is nothing but a bunch of robbers. Can you justify why your service is 100% more than the SA price? You have just done yourself a disfavour as more eyes have now been opened and are looking for these “bogus” installers. Wait and see a mass exodus …… that advert was wrong

  5. apm says:

    Very stupid marketing the way, whats your qualification? I wonder if with such people malawi can go a step ahead. Be realistic with your demands. Its not that these guys are bogus providers, actually the services are paid for but in south africa. Actually u r lucky becoz many malawians dont know how to go about it, u have potential of losing all ur customers. More over u give us low deal. Imagine every day kumangoonela the same movie komanso ya 1970, zoona? Are your services worth the charges you inflict on us? Think again. Ife timapanga stream nkumaonela ma movie a latest osati old folks in boxers kicking each other.

  6. mateyu says:

    Multi choice, you’re too blind to see that the poor quality service you are talking about are generally those provided by you than the outside services. To hell, am going to start selling the decorders

  7. mateyu says:

    Brainless market manager, fighting a competitor and customers for not buying from him instead of investigating why it is so? If it is not allowed to get services from outside, why is it allowed that your services be charged using a foreign currency, $? This intimidation won’t work. You even facilitated theft of your decoders. How come people after stealing from us are able to register and enjoy your services from our stolen decoders? I left you because you’re here to rob us. To hell with your campaign and you have just made it worse. I will be one of the people to save people from your abuse and robbery by selling them any other decoders than your so called Malawi …

  8. kisa says:

    The problem is SADC free trade ,the solution is to reduce your prices and start charging malawians in kwacha that u Will have more customer’s

  9. Saeed says:

    Y not be dealing with multichoice SA for beaming there signal to Malawi. I think that cab help but only if u (multichoice MW) can afford to create ur own signel…then making silly noise to the venerable.

  10. Sibweni says:

    Let me remind Mr Chimwemwe Nyirenda that one can not reclaim lost customers by intimidating or threatening them because they have thier bonafide rights to choices. If you crack down the bogus service providers, do you think customers will come back to you? In this case, Multichoice South Africa is becoming your competitor not by their choice but by Malawians’ choice. The best way for you is to leave Malawi customers alone, and at the same time engage the giant South Africa Multichoice in your strategic idea sourcing, then you will see customers comming back to you, Otherwise you will be fighting a loosing battle.

    1. Deal says:

      Kkkkk! I like the argument: “trying to reclaim lost customers by intimidation”. These were really multichoice malawi customers in the first place and they could have found out what wrong they did to their customers instead of intimidation.

  11. tsetsefly says:

    Instead of intimidating customers ask yourself why are your customers preferring to use RSA signals. Multichoice Malawi is a broad day light thief. You are too expensive for nothing. Why do you peg your charges to a USD? Do we receive our salaries in USD? This is a service its not a commodity. You are taking advantage of the non violent approach characterised by Malawians to reap customers off. You know for sure that the country is strangling big time and you don’t seem to care a damn about it. Start your campaign and we shall start our campaign too.
    My fellow Malawians lets unite and stop this madness of overcharging by Multichoice. You pay an equivalent of around MK30000.00 for full bouquet is RSA and in Malawi you pay more than twice the amount. If this is not corporate theft what is it?

  12. Carlos says:

    The best affordable option is Kiliye Kiliye. Watch out!!!!!!!!!

  13. Miguel Elias says:

    The is no law in malawi that can stop same one from paying DSTV in SA anless your that stupit not to know this

  14. chelseafan says:

    Big men where can i find these agents, Multichoice malawi ayi yandibowa- kungondibela, need to get hocked up before premier league kickoff this august.

    1. Deal says:

      Just go paliponse pamene amakwelera anthu ma bus opita ku south africa. Ukafunse akakulozera koyenera kupita.

  15. Chaponda says:

    Multi choice Malawi, Please leave the Malawians to follow what pleases them. If you want money come up with proper strategies. You are damn expensive for the same services been offered in RSA. Why do you charge in US Dollar for your services yourselves not in Malawi Kwacha?

  16. Blessed Banda says:

    Come to my house.You will go back running for your lives. Mwawatengera a Malawi ku ntoso ngat nyama ya garu nthawi yayitali. Mabvuto a zachuma akhudza aliyense pa Malawi pano. Chifukwa chomawonongera ndalama pa inuyo nchiyani pamene titha kuthandizika kuwonera zomwe tikufuna pogwiritsa ndalama zochepa kusiyana ndi inuyo a Multi choice Malawi n’chiyani?

  17. Blessed Banda says:

    Useless. Its not easy to find money so why should we spend on you yet we can access the same services at half the cost. This is a global world. The satellites to which the dishes are focused do not know boundaries of countries hence they transmit signals to all parts of the world where they can be accessed as long as you have an appropriate gadget

  18. Disan says:

    Zipangani za utonga wanuwo. tipenza njira zina. Ife tanzunika mokwana.

  19. Vincent says:

    You guys are very expensive to the shit, we are happy with these people you call bogus DSTV operators. For your own information the quality is clear and there is no comprise as far as it is concerned because we are connected to DSTV South Africa which is well equipped than you guys. The account we have is for DSTV South Africa which means its not illegal because for our accounts to be connected we pay DSTV South Africa for their services. Musatiopseze apa, we are happy dont make us unhappy with your mediocre services!!!!

  20. Disan says:

    Zipangani za utonga wanuwo. Ife tipeza njira zomwe zingatithandize

  21. ABCDEF says:

    I think MultiChoice should soul-search themselves. These customers are just being rational here. You know the reasons these people are going for South African services. I don’t see anything wrong with that.

  22. ANALYST says:

    Nonsense! Your Malawi bouquets are just too expensive compared to the South African ones!

    And why do you still charge in US dollars? Where is the Competition and Fair Trading Commission??

    MXiii, I used to subscribe to Multichoice Malawi, but I will also stop and acquire a South African decoder shortly! I will pay my K25, 000 for DStv Extra and enjoy the Premier League, Spanish La Liga, Champions League, etc othern tha K44, 000 for Compact Plus at Multichoice Malawi!

    1. Ellias Makandanje says:

      Apa nde mukufuna kusumiridwa zinthu zoti sizikukukhudzani,multi choice RSA,siinu ayi,ine kugula katundu mu game ya ku joni ndi mulandu,kapena kugula puma ya bata ku Kenya ine ndalakwa?shatapu,mwasowa chochita,yamba geni ina iyi yakulakani.Market Research yanu yofulopa heavy!!!!!!!!!!!

  23. the citizen!!!!! says:

    the reason is obvious…
    services offered by these guys are much cheaper than those accorded by MULTICHOICE MALAWI.
    Hence people are able to exra cash for other uses…
    imagine compact bouqet cost k15,000. how much is it with multichoice malawi?
    premium is just k35,000 what about at multichoice malawi.
    everybody wants money , everybody wants to save.
    even CHIMWEMWE MKANDAWIRE himself, if he wasnt employed by multichoice malawi, his obviouse option was gona be these guys!!!!

  24. j matiki says:

    Mr Nyirenda you are lying make your service affordable, I used to subscribe to multi choice Malawi but I stopped you are very expensive you only target cooperate clients not individual so mugwanayo imeneyi tisiyeni sitingakwanitse dstv and go tv ndiyaukape bwanji mumafuna amalawi tizivutika nthawi zonse komanso ku multi choice Malawi kuli atonga okhaokha chifukwa chiani

    1. Mnyamula says:

      The big problem here is our salaries is law if you want to win customers just lawyer your prices than talking in the media that is unwise people have a choice to choose what they want. They is a lot of thing people of Malawi buying from other country. Why other companies does not complain. Lower your price people shall go for you

      1. mjanja says:

        we are legal customers in south Africa for your information I provided them with a photocopy of my passport to get registered . you are expensive for nothing just imagine on compact bouquet there is super sport 3, mtv base costing less than 14,000 kwacha yet in Malawi the same bouquet is 24,000.00 with no super sport 3, full boquet explora with catch up 36,000.00 in jozi, in Malawi 60,000 – 63,000 kwacha. For your information as of now multchoice south Africa can boast more customers than multichoice Malawi here in Malawi.

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