Kaliati commends Malawi Posts Corp for ‘effective service delivery’

Minister of Information, Tourism and Civic Education, Patricia Kaliati has applauded the Malawi Posts Corporation (MPC) for efficiently delivering its services despite several challenges the company encounters.

Minister of Information and Civic Education Patricia Kaliati (left) addressing MPTC members of staff during her visit to the institution.Pic-Francis Mphweya-MANA

Minister of Information and Civic Education Patricia Kaliati (left) addressing MPTC members of staff during her visit to the institution.Pic-Francis Mphweya-MANA

Minister of Information and Civic Education Patricia Kaliati looking impressed with TNM's operations during her visit to Blantyre head office.Pic-Francis Mphweya-MANA.

Minister of Information and Civic Education Patricia Kaliati looking impressed with TNM’s operations during her visit to Blantyre head office.Pic-Francis Mphweya-MANA.

Kaliati made the commendation on Wednesday in Blantyre during a tour to MPC headquarters in Blantyre saying the company’s plan to establish One Stop Service Centres is evidence enough that the company wants to serve Malawians better.

“Let me commend MPC staff for working hard and efficiently delivering in the face of all the challenges. This just shows that they are indeed working together with government to achieve the core vision of the corporation.

“The establishment of One Stop Service Centre is another milestone as it will make sure that people find all important services in MPCs offices,” said Kaliati.

The Minister indicated they will incorporate a lot of service from various ministries at the One Stop Centre Service so that people should be able to access them in their respective post offices.

“MPC has 182 post offices but only 50 are making profits but if the one stop centres are put across in all of these, we will be able to make them functional again.

“We would want various ministries and stakeholders to come forward and use the centres in reaching out to people. We want to incorporate programmes like cash transfer, MASAF 4 where beneficiaries will be able to receive payments at the post offices,” said Kaliati.

In his remarks, Board Chair for MPC, Reverend Masauko Mbolembole appreciated the minister’s visit to see for herself the progress and status of the corporation which has been there for a long time.

He said the company will continue doing all it can to be competitive and profitable.

The minister also visited the Malawi Revenue Authority (MRA) to develop a partnership with the Ministry of Information’s MPC and MBC to educate people about tax since most of them are not conversant with taxation issues.

She said it is high time Malawians had wider knowledge on tax issues so that they make informed decisions.

“We would like MRA to use us to help them in putting across tax education because people think that once they have paid tax it’s done only to realize later that they missed something.

“Thus,the same MRA can also use MPC whenever they have things to deliver somewhere thereby helping to boost their business,” said Kaliati.

MRA Deputy Director of Corporate Affairs, Steven Kapoloma commended the minister for the partnership and cooperation approach saying it will help in educating people about taxes and how they can develop Malawi.

Apart from MPC and MRA, the minister also toured NACIT and TNM to appreciate what they are doing and brainstorm on ideas about good service delivery.

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4 thoughts on “Kaliati commends Malawi Posts Corp for ‘effective service delivery’”

  1. Poor MPC says:

    MPC are simply sloppy staff. they stole my box rentals and when I complained to the manager he was very defensive of the issue like he knew or shared what was stolen. They do not deserve any praise. anyway maybe at Kaliati’s standard they have done well … lol.

  2. Bondo la Mfumu says:

    MRA employees are the ones stealing. When packages come from overseas they make a deal and the customer pays MRA employee after work hours. Check it out. They have more assets that their salaries. Check in Lilongwe and Blantyre. Mundibvomeleza.

    As for internet at the post office. it is always down. It is supposed to be money making. Yes I agree they are sitting on a Gold mine.

  3. maliroagonepati says:

    When Kaliati visits MTL she should take them to task over their poor internet services. Her predecessor described MTL as ‘technically’ insolvent, yet this company is sitting on on internet goldmine. The only thing keeping the company from earning big bucks from its extensive internet services is poor management. Most of the time MTL services are either completely down or have very low signal strength meaning that units are not being used; if units are not being used it means MTL is not making money. There’s a big disconnect within MTL – there seems to be no coordination among sales, customer care and technical support.

    Even in CBDs you find that MTL is not able to provide optimum service. MTL has enough resources to monitor signal strength within urban areas; but they couldn’t care less. Even when you report poor network signal in your area, the response is lukewarm at its best…

  4. unknown says:

    mpc is th worst of all th delivery service providees, i receive mails in my post box which dont even belong to me..th box number is very clear still more they wil put confidential mails in wrong box

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