Month end hassles at ATM’s in Malawi capital Lilongwe

Clients from various banks around Lilongwe Old Town who opted for anonymity, said month ends are always a hassle for them to cash their money such as salaries, allowances and various payments such as credits and rentals due to “Temporarily out of Service” Auto Teller Machines (ATM) and long lines inside and outside the banks.

Clients on the queue  at some of the ATMs. Pic by Maston kaiya

Clients on the queue at some of the ATMs. Pic by Maston kaiya

Seemingly never ending lines. Pic by Maston Kaiya

Seemingly never ending lines. Pic by Maston Kaiya

“Over and over during these month end periods, we get to wait on the seemingly never ending lines for hours to cash our money. It becomes really hectic,” complained one of the customers.

Pictures show various banks around Lilongwe Old Town as captured by Mana’s Maston Kaiya.

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Mwendanato
Guest
Kanengo in particular is suffering from this syndrome . Major culprits is the BANK OF THE NATION ATM AND WORSE IS FMB ATM. As for the NBM ATM at Kanengo i have on several occassions telephoned the service centre manage about this koma kuyankha kwake konkunja kwa parliament ya Malawi ati ndalama zikapezeka kapena plans are already in the pipeline. Zoona the whole Kanengo industrial area. By now there should have been atms at Kanengo metro, at Roberts or at Salima TURN OFF filling stations. What is worrying is that government has removed duty on ATM machines koma planners at… Read more »
Donyetse
Guest

Thank you for bringing up this story author. However I find this story scanty and not well balanced. I wish you could go further to analyze the reasons behind cuing at banks during month ends by interviewing the bankers to get their side of the story, find out what they are doing or not doing to curb this problem. Nkhani yafupika iyi.

Zobanduka
Guest

Its a pathetic situation when you need to use an ATM in Malawi….. ALL Banks….. What is that difficult to put extra ATM’s seeing that there are always long queues on the existing single ATM?????? Or putting in place a tack force team to service these ATM’s to satisfy their customers needs????? Shame on Malawi….. Change is something that Malawian Bosses are always afraid of….

Gimbogo
Guest

Very pathetic

mwale
Guest

What do you expect in a country where there is no standards in almost everything.We are taken for granted, all these happen at our watch in the name of peace.We are denying ourselfs rights. In other countries that can not happen 4 hours at a que at ATM.

mwale
Guest

What do you expect in a country where there is no standard in almost everything.We are taken for granted, all these happen at our watch in the name of peace.We are denying ourselfs rights. In other countries that can not happen 4 hours at a que at ATM.

Guley
Guest

Kapito’s CAMA should seriously look into this. I have observed that banks deliberately leave one working ATM or one teller kuti mugwe mphwayi mutope. Five teller points only one teller is available, enao amakhala ali kuti? Mu bank at muli air conditioner koma fungo lokhalo ngati la sokosi

wakumudzi
Guest

vuto .si ma atm.vuto ndi umphawi wathu amalawi.ka salary kakangolowa yonse timagumuka ngati ngumbi kukachotsako salary yonse kudikilanso pa 30 kuti tikatapenso. pa after15 ma atm onse amapezeka ali free.if only we were able to save,those lines could not be there.unfortunately we cannot

Chitseko
Guest

Masalary anuwo muwauze mabwana anu kut paja kul tnm mpamba & airtel money.wokhala pa queue potenga ndalama pa atm nd dala.

Chamahungwa Qoma
Guest

For NBS Bank it is a daily hassle. Each time you walk to their atm machines you’re not too sure they are working.

It is either they don’t have money or there’s a network problem.

Can NBS Bank management look into this. It is cause for serious inconvenience to customers.

NBS is otherwise a good bank.

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