Standard Bank of Malawi launches ‘Changu Pa Geni’ customer care centres

In its quest to proactively manage the needs and expectations of its personal and business customers Standard Bank has launched a Customer Contact Centre (CCC) and a Virtual Business Centre for SME clients dubbed Changu Pa Geni.

Ready to assist customers-Standard Bank staff inside the customer contact centre

Ready to assist customers-Standard Bank staff inside the customer contact centre

Part of the audience during the launch

Part of the audience during the launch

Margaret Kubwalo Chaika: Changu pa Geni

Margaret Kubwalo Chaika: Changu pa Geni

Through the centres customer queries, feedback and questions will be received through a combination of voice mobile phone technology, SMS, e-mail and on a face-to-face basis.

Speaking during the launch on Wednesday, Standard Bank Head of Personal and Business Banking Margaret Kubwalo Chaika said the launch of the two channels underlines the bank’s commitment to deliver superior customer experiences and satisfaction as this provides convenience to customers.

“The two new services are in line with our mission to continually innovate products and services that specifically address our customer needs. Gone are the days when banking was a one-size-fit all business affairs,

“Today, the needs of our clients have become sophisticated and varied in tune with the times. We in Standard Bank are taking a lead in embracing banking technologies relevant with the demands of our customers,” said Chaika.

Chaika added that through CCC and Changu Pa Geni which can be accessed through dialing 247 and 242 respectively on Airtel and TNM, the bank has acquired an improved capability to process data and feedback into necessary information needed for appropriate action within the quickest possible time.

“Information coming through CCC and Changu Pa Geni will be synthesized and acted upon within the shortest turnaround times, and depending on its nature and complexity, at the maximum of 48 hours,” she said.

She further explained that Standard Bank realizes that Africa’s potential lies in the talents and abilities of entrepreneurs therefore the bank made a deliberate attempt to promote Malawian entrepreneurs through Changu Pa Geni, where they will be linked to specialists in their area of business.

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