FDH Bank clears air on Phalombe incident

Listed FDH Bank has cleared the air over mist on an issue involving an ill customer who sought the services of the bank at Phalombe Service Centre.
Within the week, social media had reports of a certain lady who is ill was dragged to the Bank to withdraw funds from her account.
One social media commentator and influencer, Greyson Chapita posting on his social media platforms said the issue was blown out of proportion because the bank was only following procedures.

Chapita: Let’s not use emotions but follow procedures in matters banking and business in general.
Said Chapita: “These days there are so many fraudsters who come in many shapes and forms with all kind of manner of tricks. The bank cannot and must not just dish out money without proper checks.
“Perhaps, the family should have used an ATM card to withdraw the money if it was available. Let us not use emotions but follow procedures. No bank in this world can give money to someone on behalf of their client.”
However, the Bank through a statement, has expressed regret and that efforts have been made for the woman to access her account through her family.
“To safeguard customer funds, our policy and prior experience require next of kin to provide a letter by the Hospital to access funds on behalf of our customer when they are ill. Contrary to reports circulating on social media.
“FDH Bank Plc would like to advise its customers and the general public that the Service Centre did not require the patient to visit the Bank.
“Based on what happened, it is clear that the guidance that was provided by¬† the Bank was misunderstood. Please note that across our network of 51 service centres, we assist our customers with dignity and respect and that includes those customers who are ill and are unable to visit the bank to access their funds.
“As a Bank, we sincerely regret the trouble caused to our customer due to the misunderstanding and we have since engaged the family to ensure smooth access to the account when need arises,” reads the statement.
Earlier in the day on Monday, Human Rights Consultative Committee (HRCC) issued a statement asking the Bank to apologise for what they termed ‘inhumane’ conduct towards the customer.
FDH Bank Plc has therefore promised to “remain committed to distinguished customer service and will strive to always delight our customers across our vast and growing network.”

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