National Bank of Malawi (NBM) says customer response to e-banking has been slow since it was introduced years ago, therefore, will embark on civic education to raise awareness.
Speaking Saturday at Mzuzu Sports Club during the prize presentation ceremony of this year’s National Bank Golf Tournament, the bank’s Chief Executive Officer George Patridge said though the bank has facilities that would enable its customers access the bank’s services through internet, mobile phones and use smart cards to buy products, most of the customers do not use the facilities.
He explained that 55 per cent of its customers do not need to physically visit the banking halls hence the need to increase awareness of internet banking.
“The response to e-banking has been slow. This is because most people are not aware of the products that would not make them go physically to the banking halls for every financial transaction. As such, we have decided to embark on civic education so that our customers should start utilizing these facilities,” he said.
Partridge said the increased use of e-banking would enhance financial security especially by minimizing loss of cash through robbery and ease the customer’s burden of carrying loads of cash to banking halls.
Meanwhile, the bank has donated K150, 000 to rehabilitate Mzuzu Golf Course following a request by the Mzuzu Golf Club’s captain Chrispin Mphande.
“We have donated towards the maintenance of the golf course after seeing its dilapidated nature. Though it is not enough to meet all the costs needed to maintain it, we feel it will give them [Mzuzu Golf Club] a starting point,” Partridge said.
He then pledged continued sponsorship of the game saying it facilitates interaction between the bank and its customers.