Customers of Northern Region Water Board (NRWB) have accused the utility body of stealing from them with the present billing system.
The disclosure was made in Mzuzu recently during presentation findings done by Kalondolondo in two separate areas of Rumphi district.
Findings showed that several people in the aforementioned areas “are not satisfied with the way the board is calculating their tariffs.”
According to the findings, the board is too secretive with the manner in which “it handles the water bills.”
A representative from Rumphi Secondary School, for example, lodged a complaint that when the school is in session they pay K500 000 and when the schools are closed they pay over K600 000.
“It doesn’t make sense,” the representative registered.
Ekwendeni Girls Secondary School of Mzimba also registered similar concerns.
Apart from the billing system the survey also indicated that there is poor communication between the Board and its customers.
Reacting to the concerns, NRWB’s quality manager Lewis Banda admitted to Nyasa Times that “customers had indeed been complaining about our billing charging system and that customer relations is not indeed good with our customers.”
But he was working towards a “lasting solution.”