NICO’s Catherine Kaimila crowned Africa’s top CX leader

A Malawian insurance executive has been crowned one of Africa’s leading customer experience champions — after being named 2026 Africa CX Leader and scooping the coveted Customer Service Personality of the Year gong at this year’s IMM Awards. Catherine Kaimila, who heads up customer experience at NICO, opened up about the double honour — and […]

NICO General opens outlet at Songwe Border to cater for clients’ imported vehicles

* As it also concludes its final draw of Yendani Mofewa Easter promotion done together with NICO Life * 70 clients have so far won K60,000 worth of fuel each in promotion launched on April 1 NICO General has now opened an outlet at Songwe Border Karonga in order to service clients who import vehicles […]