Sichinga humiliated after wetting himself in National Bank of Malawi because staff wouldn’t let him use the toilet

Blantyre-based entrepreneur William Sichinga was left ‘totally humiliated’ when he wet himselff in the middle of a the banking hall of National Bank of Malawi’s (NBM) because staff refused to let him use the toilet.

No toiltets in National Bank of Malawi for customers

No toiltets in National Bank of Malawi for customers

I wetted myself lol

I wetted myself lol

Sichinga who has four accounts at the bank waiting for about three hours to be served at the National Bank on April 30.

He entered the banking ball at 8.45am but soon after he arrived at the Henderson Street Branch he quickly realised he needed the toilet.

The entrepreneur went to the bank to verify his accounts in compliance with Know Your Customer requirements. But he was held up until about 11 am.

Sichinga said: “I asked the security guard if I could use the toilet and he just said no.”

“It was the most humiliating moment of my life,” Sichinga told Nyasa Times.

NBM’s account relationship manager Chimwemwe Mtima-Jere apologised for the incident and reiterated that the bank’ policy does not allow customers to use its washroom facilities “for security concerns.”

Bankers Association of Malawi executive director Lyness Nkungula said restrooms are not provided in the banking halls for security reasons and that if a person is pressed, he or she has the liberty to ask for a restroom.

 

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61 thoughts on “Sichinga humiliated after wetting himself in National Bank of Malawi because staff wouldn’t let him use the toilet”

  1. Issa Kabudula says:

    This story of Mr Schinga – is sad and educative, some time back I heard the opposition parties critising the bill of borrowing money for boreholes and sanitation in towns, many of us on mass media followed suit to blame the government as gots who want ot steal the money in the name of the sanitation.

    We can blame the man for wetting himself – for me it was good message he has send to the nation. Based on the recent word of the Vice president at the SDA meeting, he spoke of love that Malawians are lacking love that’s why we chose to buy guns instead of food or paying for kids school fees.

    Malawi can develop – in a hurry and the fastest – the only problem we don’t love one another, we love to see others in problems or humiliated (shame to us).

  2. MIKE (mchewa weniweni) says:

    having 4 accounts does not guarantee a customer to use bank toilet. understand the bank policies and obey them! everywhere we go, we follow the rules . bank would not allow the customers at all cost to use their toilets.

  3. phaka says:

    That man is sick

  4. Mtimawanyerere says:

    This is a very sad moment and indeed humiliating, the worst part comes in when both the bank and the Association trying to justify the malpractice as reason for not providing toilets for the customers.
    Indeed this has been an outcry for many clients and they wanted to humiliate Mr. Sichinga and others to come.
    Security issues being discussed here do not make sense at all. From design point of view you can provide clients toilets well isolated from your sensitive areas if security is indeed an issue. I don’t see any difference to allow your customers use your banking hall well isolated from sensitive areas and you fail to meet your obligations to serve your customers to their expectations.
    The point I’m raising is that as customer with six (6) bank accounts with your institution, I expect that you treat me with humility and my expectation is that you provides toilets within reach of the banking hall and resolve security issues accordingly.
    This makes me compare you with Mini Bus drivers/conductors when you they want you to board the mini bust, they will stop at every point where they find the Passinger, but when getting off, they will obey the law not to stop anywhere.

    Please provide toilets for us before Mr. Kapito commence boycotte campaign.
    Concerned

  5. Pias says:

    Authorities should look into this matter and this man he has to be compasated , its not fair enough we should put up in his shoes and feel how bad it is

  6. kufa uli moyo says:

    We should not blame the bank.!!! blame the customer .first he was waiting balances from his four accounts he opened with the bank for a good four hours. Nature of call does not come like a bullet it has some signs….that was why he went to a security guard for authorisation to use the banks toilet. If the response was negative he could have gone to a Private Toilet if indeed his motive was genuine. there is a private toilet close to MSB head office another one at the flea market. why wetting himself as if toilets are with the banks only….????? or the other side of the road where Chez international club.is located a lot of toilets are there….Bear in mind that Money lending institution /banks are not 100% sure to safety to every customer who seek help from their private toilets hence this denial….blame the thinking of this customer as it has some questionable remarks in nature….

  7. Daud Maid says:

    I do not think the reporter is turnishing the image of the bank as some commentators think. The reporter is just doing his work keep it up Mr. reporter. to bank owners we know that people are your properties when it comes to serving them you are free to do whatever you like but it is us people who make you continue existing in this country. if you do not respect your customers like you have done with this man should we believe that you do not own us?
    To us Malawians banks are there to serve us and not us to serve them we give them our money if they do not respect us why are we forcing ourselves to be their members? if they refuse you to use their toilet why can’t you close your account and open with another bank that can respect you? Learn to respect yourself before others do on you.

  8. josophat says:

    He should just have gone out and urinated the bank’s fence wall. Poor thing. At best he should just filled up the water fountain in the banking hall.Kkkk.

  9. john says:

    Wetting himself is one thing l don’t understand but waiting 3hr is unacceptable

  10. Gudman says:

    One of the strangest banks, I have been a customer since 1972 with no single acknowledgement by the bank on my loyalty as a customer, not even an x-mas card. Customers are taken for granted.

  11. mary says:

    Akudwala uyu.

  12. CHEJALI says:

    Kkkkkkkk adaledzela uyuuuuuuuuu

  13. Hebdo says:

    Shaaa!! So eager chasing after Sichinga’s money but not giving a damn about his comfort within the banking hall! Stupid bank.

  14. David says:

    A sane person cannot wet himself just because the bank has no toilet. Getting bank services is not a matter of life and death he should have gone out of the bank to look for a toilet when he was denied the use of the bank toilet.

  15. David says:

    A sane person cannot wait himself just because the bank has no toilet. Getting bank services is not a matter of life and death he should have gone out of the bank to look for a toilet when he was denied the use of the bank toilet.

  16. chisomo Makapu says:

    Decentralise most of the services to ATM. People can go there at will. Bravo to banks which have even started deposits on ATM. This will keep considerable number of people outside the bank.

  17. khakhakhakha says:

    Banks, pliz ikani ka toilet and put ka machine kounika kaja so that ngati wina akuka loader ka greener kache mmenemo, u can see him and apprehend him. Izitu mchabe wina adzaunjika mkute wache pa banking hall pompo. Mwatiyalutsa ma customer. One customer represents all customers & Customers are your bosses. Ndani angakanize bwana wache toilet. Pliz, pliz pliz look into the matter carefully & soon.

  18. Moses Makoko says:

    I wonder why some people maintains accounts with this bank! In all fairness keeping a customer from 8am to 11 is less professional! On the other hand luggage don’t understand what stopped this client to go out and relieve himself before things could get out of hand! I hope this is a true story.

  19. Why turnishing the image of the bank mr reporter?Do you think a normal man can do such a thing?Lets love our country and our banks.

  20. watchfuleyes says:

    Ridiculous Bank for not accomodating this gentleman in his momemt of urgency. Come on, its an act of basic human decency. Next time if a customers needs to shit, I encourage they do it in the banking hall itself!

  21. Peter says:

    But seriously guys this guy at his age kuzikozera and he’s even proud of himself for wiwing.
    Lol

  22. openga osagenda says:

    Ine ndikanaitulutsa bank momwemo ndikukoza pa corner

  23. VYOTO says:

    DAMAGING NEWS TO NBM.PRICE FOR HAVING ARROGANT AND VERY RIGID STAFF.

  24. ddiyere says:

    Main a Ali ndi vu to LA mikodzo spite Ku cipatala akafufuzidwe vu to LA plosteti.

  25. Pasaulo says:

    Sue them !

  26. puludzu says:

    Just close your accounts and boycott this unfriendly bank. As simple as that. Surely there must be some banks that will treat you as a precious customer. Maybe Nedbank, Indebank, you can find out. Otherwise NB is a bad as far as customer care issues are concerned. They are more into corporate banking

  27. Chitsanzo says:

    Koma sizinakhale bwino. Do something to help your customers.

  28. chatonda says:

    This is not an issue worth publishing Nyasatimes. Where is the right to pricacy for Mr Sichinga in this case? Stop publising such kind of stories please.

  29. Chikuni says:

    He even wets his beddings and blankets,he is a disgusting man.

  30. tuvitwana says:

    MALAWIAN BANKS VERY USELESS. EVEN KUTI LOAN ITULUKE, AS IF THEY ARE GIVING U FREE MONEY. TO HELL WITH THIZ STUPID BANKS

  31. mjiba says:

    Mukanatha kutuluka panja nanu koma ngati ali matenda pepa zimachitika ukadwalika

  32. titus Scoti says:

    Food for thought!

  33. Mathews makuteya says:

    Atumbuka amenewo

  34. Alfred Minjo says:

    Mtumbukansotu uyu! Koma atumbuka nawo..asaaaaaaa! Akanakakodza kunja kaya!

  35. Zladko says:

    Three hours. ..Mr.Sichinga next time show more backbone and go to the bank managers office and release yourself there! Please Mr Kapito do please something! We know it is in all bank the same! It would be interesting to know, how much this time waste cost our economy ???!

  36. Mwale says:

    Ya its true they dont have such facilities in their banking hall but big you could have go somewhere

  37. Really National Bank services are really poor. They are short of tellers in all their branches especially this time farmers are selling their tobacco at the floors. Wake up NBM! Imagine I waited in one of the Northern Region Branches for 3Hours to be served. What a service!

  38. pasimaro says:

    Iwe JB ukanakala iweyo ukanatani? Uziganiza ngati munthu osati galu. Shupit

  39. yosefe gambatula says:

    Banks are very slow in Malawi and the staff can be very rude sometimes.They are not customer friendly.They don’t know these banks survives because of customers.

  40. mphini za mutchafu says:

    If its security banks should erect toilets outside koma mpaka kumukaniza munthu to use bank toilets shame mai kubwalo and her other nbm official sanapange react bwino they should assisted this man

  41. toxic loan boy says:

    sichingayo ndiopepela waku mzimba. tikafuna kukodza timatuluka mu banking hall.

    timapempha wapatsogolo pa line kuti atisungile malo, timatuluka, kupempha mlonda kuti atilozele kolowera, kupita ku toilet, kukodza, kumanga zip kenako timabwelela pa malo athu pa mzela apo ayi timazafunsa kutu number yanga inayitanidwa?

    kenako timakatapa ndalama zathu. chikangawa people will never jack up. tawonani mikodzo yanu ili pa internet. ma rubbish! chonde a bank musapepese chili chonse pamenepa.

  42. vero says:

    Thus why Ine l can not open an account with National Bank of Malawi…..amadzifila ngati juice wa guava…. thus why..in marketing kuli…Mau Amati…Differentiatio product… iwo apannge zosiyana ndi azawo…Toile..is that pushy pushy wa security…??? mzwwww

  43. Wadinkhula Wa Yiwona says:

    Why not go outside the Bank and urinate?

  44. Jelbin mk says:

    He should sue the bank for gross negligence and loss of dignity considering the fact that the customer asked for the toilet but was rebuffed hence the humiliation. In civilised countries such as the UK,South Africa America and the like the bank could face a civil lawsuit demanding a compensation worthy millions because the bank has caused this gentleman lose his dignity. Our constitution is clear that no one is allowed to take away someone’s dignity under any circumstances whether directly or indirectly and in this case the security guard who was discharging his duties on behalf of the bank had indirectly humiliated the client therefore the bank is liable for a lawsuit because any misconduct or malpractice done by an employee of any company or organization while on duty puts the company’s or organization’s responsible for that misconduct or malpractice.

  45. Mhesha says:

    With that name, mwati Sichinga? Ndiye mukudabwa chani??? Typical of Chitipa guys! How couldn’t he walk out and seek relief somewhere? This shows lack of self management.
    Komanso NBM mwaonetsa lack of care. You would gave help this desperate customer of yours.

  46. The most inefficient bank in Malawi is National Bank of Malawi.Sichinga I think you have very slow reasoning.There are some pay toilets around where you could have assisted yourself.It really shows you wet your bed.Amayi amapilira zedi.Kodi

  47. Batman says:

    Sichinga wajitundira oh no

  48. Peter Chisi says:

    security reasons my foot any social gathering reqiure restrooms what so special with banks .. a wake up call and innovation…..cashgate happened in the banks not outsite banks think twice customers first

  49. Vinjeru says:

    INU NDE OSEKA MOKOLO ANU CHIFUKWA ALI MALISECHE – NDI THEMBELERO LIMINERO!!!! THIS IS A DIFFERENT ISSUE LIKE THAT OF THE FORMER MALSWTCH BOSS – WHEN WILL YOU LEARN TO USE YOUE MIND AND TELL THE DIFERENCE – ETHICS!ETHICS! ETHICS AMALAWI!!!!!

  50. Vinjeru says:

    WHO ARE YOU EMBARASING HERE? THE BANK OR MR SICHINGA! YOU REPORTERS I WONDER IF YOU HAVE ANY SENSE OF DECENCY? THE PICTURE YOU PUT HERE WILL NOT IN ANY WAY HELP DRUM UP YOUR BUSINESS. MR. SICHINGA NEVER INTENDED FOR SUCH THING TO HAPPEN TO ANYBODY. I AM NOT A JOURNALIST AS SUCH I DONT KNOW ETHICS OF JOURNALISM. BUT THIS – JUST TELLS ME HOW SMALL SOME OF YOUR MINDS ARE – FOR SURE YOU CAN NEVER BE ELEVATED TO REUTERS AND BBC – YOUR ARE SO PETTY, SMALL MINDED AND BACKWARD, RETROGRESSIVE IN YOUR REPORT CONTENT AND CONCEPTUALISATION OF REPORTING. AGHHH! SHAME THE REPORTER OF THIS ISSUE AND THE EDITORS… I WONDER WHAT POSITIVE THIS WILL COME FROM THE EMBARASSING PICTURE HERE???

  51. nganga says:

    There are many toilets around BT abambowa ndiwathawa ukwati andichititsa manyazi anamwa lawidzani awa

  52. Malawi says:

    This is not a laughing matter. There could be an underlying cause. Its not own munthu wamkulu luzikodzera. Think of walking with a bottle wherever u go. If it gets to that point u can just sneak out discretely use ur bottle and off u go. Napepe.

  53. If it is to do with security, they should have toilets at customers’ parking area wiith CCTV cameras on main enterance to check the would be robbers.

  54. Muloshi No. One says:

    Koma indepositse a Standard Bank ama ndithandiza ndipo s avuta. Toilet si ili mu banking hall Koma kunja kumeneko timapempha kwa a security

    National Bank has to know that some people are diabetic nde pa Nkhani yo wiwa amapita ku toilet pafupi pafupi.

    This is not a security measure but a punitive measure because the very same bank (NB) has private rooms for large deposits customers.

    marketing department should research

  55. Concerned citizen says:

    Best sign of poooooor service.

  56. becks says:

    Banks are never customer friendly in Malawi.

  57. gift luciuos says:

    Mmmmmmmmm koma a bankinu zoona mpaka pamenepa

  58. JB says:

    He is an embarrassment surely he could have gone somewhere else. Zauchitsiru

  59. frank kaponda says:

    Sorry mwana wa mai

Comments are closed.