Blantyre-based entrepreneur William Sichinga was left ‘totally humiliated’ when he wet himselff in the middle of a the banking hall of National Bank of Malawi’s (NBM) because staff refused to let him use the toilet.
Sichinga who has four accounts at the bank waiting for about three hours to be served at the National Bank on April 30.
He entered the banking ball at 8.45am but soon after he arrived at the Henderson Street Branch he quickly realised he needed the toilet.
The entrepreneur went to the bank to verify his accounts in compliance with Know Your Customer requirements. But he was held up until about 11 am.
Sichinga said: “I asked the security guard if I could use the toilet and he just said no.”
“It was the most humiliating moment of my life,” Sichinga told Nyasa Times.
NBM’s account relationship manager Chimwemwe Mtima-Jere apologised for the incident and reiterated that the bank’ policy does not allow customers to use its washroom facilities “for security concerns.”
Bankers Association of Malawi executive director Lyness Nkungula said restrooms are not provided in the banking halls for security reasons and that if a person is pressed, he or she has the liberty to ask for a restroom.