In its bid of ensuring in bringing services closer to the people, a leading telecommunications company Airtel Malawi on Tuesday, opened another shop in the central region lakeshore resort district of Salima and refuted speculative media reports erroneously stating its possible exit from Malawi and operations in 15 countries across Africa.
Airtel Customer experience Director, Subusiso Nyasulu said the idea behind opening of the Salima shop is to ensure expansion of service delivery that is at the customer’s convince.
“This drive will increase our presence in different areas across the country which is also meant to create a conducive environment that would offer an exciting customer experience through our great range of innovative products and services,” said Nyasulu.
Nyasulu said the opening of the Salima shop is a fresh beginning that needs to be embraced by both the brand and the customers.
One of the major customers, Alick Gama, said Airtel’s new shop in the district signifies positive businesses development that centres on providing convenience and a lot of business opportunities to customers.
The new shop will offer free WiFi for their walk in customers, Airtel money, and mobile support services such as sales of dongles, routers and airtime.
As part of the same campaign of taking its services and products closer to the masses, Airtel Malawi on January 25, 2016 opened a new Express Shop at Mponela in Dowa.
The new Express Shop, according to Nyasulu will serve as a one stop shop for all Airtel services including Airtel Money, internet or data settings, selling of Airtel products and other services offered by Airtel shops across the country.
Meanwhile, Raghunath Mandava, Managing Director and Chief Executive Officer, Airtel Africa, said will continue to invest in its operations to grow sustainably in Africa.
He said in a statement made available to Nyasa Times: “The company remains committed to competing in various markets and providing more choice to customers through further investments to ensure consistent delivery of quality and value for money services to our customers. We are also accelerating our investments in new data networks and to modernize our existing networks. We are committed to launch 4 G in multiple countries.”
Mandava said Airtel look for opportunities to “acquire or merge in opcos that are operating in a fragmented market structure with too many players in a small market.”Follow and Subscribe Nyasa TV :