In yet another sign of incompetence and lack of willingness to reform in line with the current Civil Service Reform program, hundreds of residents are without water 7 days after Blantyre Water Board (BWB) disconnected it and failed to return for re-connection even after the affected customers paid a K3,500 re-connection fee.
Several irate customers have been mobbing BWB’s customer service points at Chichiri Mall (Shoprite), Soche, Kameza, People’s in Blantyre CBD, Magalasi and Limbe to seek help but the board’s officials keep turning them away.
“I have been to their customer service centre at Kameza for three times (on Monday), but they keep telling me their plumbers are on the way. At one point, the officers told me they could not see my payment in their system because it was done elsewhere,” said Patrick Tito, an affected customer from Chileka.
Another customer Edith Iphani queried why the board imposes a K3,500 re-connection fee when it does not have capacity to return to their disconnected routes for service.
That is theft. Why charge K3,500 but fail to re-connect? Is this a disconnection fee or is it a crime to fail to pay a water bill on time?,” said Sam Mdala of Machinjiri, Area 3.
Another customer Dennis Chipula said his home was disconnected without any outstanding bill and he was shocked to note that no one from BWB has come to re-connect now for five days.
BWB PRO Priscilla Mateyu was not contacted for comment.Follow and Subscribe Nyasa TV :