TNM invests K21.2bn in digital operations: Urges customers to ‘think digital’ when doing business

Malawi’s converged mobile network and ICT service provider, TNM Plc says it is ready to give its customers a world-class digital experience after investing a total of K21.2 billion in upgrades aimed at transforming its network into a modern network able to deliver world class connectivity, cloud and hosted services to its customers.

Valentine: TNM’s Chief Technical Officer

TNM, listed on the Malawi Stock Exchange (MSE) invested the total of K21.2 billion between 2015 and 2016. The investments included coverage and capacity expansion in Blantyre and Lilongwe for fixed and mobile broadband technology and various other technology upgrades.

“The launch of 4G LTE in June 2016 was the first step towards transforming our network followed by the rollout of 4.5G LTE and Huawei IP Multimedia System (IMS) platform as a continuation of this transition to position TNM Enterprise services as trailblazers and technology leaders. Through these efforts, TNM has acquired a modern network that makes it possible for enterprise customers to experience world-class services,” said TNM’s Chief Technical Officer Eric Valentine.

Valentine added; “Businesses are continually looking for operational efficiency at every level of their organizations to improve productivity and the bottom line.  To achieve such level of efficiency there is need for reliable and cost effective solutions. The stage is now set for businesses–big and small–to enjoy a better digital experience as we continue to innovate and upgrade.”

He said TNM has been working tirelessly to enable customers strengthen and support their businesses, through the deployment of world-class technology platforms in Malawi.

Chief Technical Officer said TNM is determined to achieve the status of a fully integrated mobile network and ICT service provider, through technology convergence of telephony, video and data communication services within a single network platform.

“The current TNM network  upgrades create a super-fast, agile, secure, more reliable network for our enterprise  customers, enabling improved business connectivity services, media streaming, messaging services, downloads, and more. These improvements underpin TNM’s innovative new product and service offerings, with a portfolio which we will continue to expand,” he said.

Valentine said that TNM plans to guarantee universal access to data and broadband services, by making the latest innovations in end-user devices, including smart phones, accessible to all.

“Our ambition is to deliver the fastest, most reliable internet and connectivity services to the Malawian people, with unrivalled customer service.  We have worked tirelessly for the past three years and are confident that our network will be a game-changer for ICT in Malawi,” Valentine said.

The  Chief Technical Officer added that the upgrades in the TNM network also enabled other new business services like Broadband Connect , Virtual Private Network (VPN), Microsoft Licensing, Business Connect , Customer Care Centre (CCC) and TNM Mobile WAN.

“With our recent network investment and growing portfolio of services, we are perfectly positioned to support our customers as they embrace the changing digital landscape. Our 4G/LTE platform heralds the start of great things to come,” he said.

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