Total Malawi adds new functionalities to its fuel card

Total Malawi has added new web-based functionalities to its fuel card to improve and provide an effective vehicle fleet management tool to their customers in the country.

Kistasamy (in red Golf-shirt) and Mkamanga briefing the media on the new functionalities
Kistasamy (in red Golf-shirt) and Mkamanga briefing the media on the new functionalities
Total Malawi official emphasizing the significance of the Total card
Total Malawi official emphasizing the significance of the Total card

With the new functionalities, Total Malawi fuel card holders will be having access to reports relating to their card usage through the internet.

Announcing the changes, the company’s managing director said the move demonstrate Total Malawi’s commitment in improving and strengthening its services for the betterment of their customers.

“These new functionalities confirm Total’s consistent pursuit of innovations in order to bolster Total’s efforts to expand in fast-growing Africa and achieve its goal of doubling its presence on the continent between 2012 and 2017.

“Through Extranet, a web-based platform, customers can get various management reports and information such as vehicle consumption reports, downloading of invoices, ordering new cards, blacklisting of cards, card statistics, card anomaly reports and alerts,” said Kistasamy.

He added that the card can also be associated with RFID (Radio Frequency Identification) Tag that is attached to a vehicle, meaning that Total fuel card can only transacts if the associated vehicle is available at the time of transacting.

“This feature reduces usage of the fuel in unauthorized vehicles. These new functionalities are designed to improve and strengthen Total’s card offer by providing an effective vehicle fleet managing control.

“Total Malawi will continue to remain a market leader in the petroleum industry in providing services that leverage on innovation,” he explained.

On his part Total Malawi commercial manager McChancy Mkamanga said the new enhanced  functionality of the Total card also allows Transfer of credit from one prepaid card to another which will help customers during emergencies.

“It is now possible to transfer credit from one prepaid card to another of the same account through EPT terminals available in our service station.

“This feature provides fleet controllers with an option to share credit in the cards to be used in other Total cards. This flexibility also provides efficiency to our customers in managing their credit in Total Card,” said Mkamanga.

He added, “with this web-based platform, customers will be able to report anomalies, blacklist their card where it is lost or stolen and this will also limit counterfeiting risks”.

Present since 1963, Total Malawi has a network of 60 service stations offering a wide range of services which include modern shopping facilities, lubricants, car care products, fast food and other services.

“Our philosophy is to hold long lasting partnerships with all stakeholders involved in major infrastructure development projects in the country,” asserted Mkamanga.

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