MPs asks Minister Dausi to let phone service providers ‘sort’ network glitches

Member of Parliament (MPs) on Tuesday asked Minister of Information and Communication Technology Nicholas Dausi to consider requesting mobile phone service companies to sort out network glitches.

Dausi: Mobile service providers should sort it

There have been complaints about users losing signals on their mobiles.

Mobile phone users have reported issues yet Malawi is one of the most expensive countries in the world to use mobile phones.

MPs told the minister that consumers want the providers to give them value for their money by improving the quality of service they get.

They noted that there are times when the services are very bad, even the internet is very slow and they demanded explanation from the minister.

The MPs asked the Minister to consider requesting providers to install towers in some constituencies that are not reachable.

Francis Phiso, MP for Blantyre North (Democratic Progressive Party –DPP) observed that mobile phone companies are failing to provide full network coverage to customers.

He also wanted to know if there are punitive measures for failure to offer the services.

The Minister was asked if there are plans for other mobile phone service providers to invest in the sector.

Dausi said he has heard about problems that sometimes customers to send and receive calls and text messages, as well as problems with 3G internet signal.

He promised to take the matter with providers.

But despite network glitches, there are huge number of advertisements put up by mobile phone companies marketing their products.

Everywhere you look across major towns in Malawi, you will see the attempt to entice consumers – from branding on umbrellas used by street vendors to T-shirts and even vans.

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