TNM launches customer care centre facilities

In a bid to ensure effective communication between institutions and their clientele, premier mobile network service and ICT provider TNM proudly launches Customer Care Centre (CCC) solutions.

Parliamentarians tour the facility durinmg a recent tour of TNM

Parliamentarians tour the facility durinmg a recent tour of TNM

TNM call centre

TNM call centre

The Triple C facilities that is offered through the TNM Business Services (TBS) Division entail TNM using integrated mobile and broadband communication technology to power up communication centres, and help organisations become more efficient in processing customer information, inquiries and feedback.

“With these customer care centres, large, medium and small-size companies, government departments will have a chance to receive inquiries and give feedback from their clients or customers, through a combination of voice mobile phone technology, SMS and e-mail,” said Chief Commercial Officer Dan Makata.

He said TNM embarked on CCC solutions to narrow the communication gap that exists between companies and customers and improve turnaround times for feedback and critical queries.

“We at TNM realize that communication is an essential component if institutions are to deliver quality service to customers. CCC solutions delivered through TBS will therefore help institutions address the needs of their clients conveniently especially in this age where customer needs are becoming sophisticated each passing day,” said Makata.

He said TNM is a reliable network service provider and will at the request of any institution or customer provide CCCs services. Institutions have the option either outsourcing the service from TNM where the facility that can be set-up on clients’ premises or hosted within TNM’s call centre or as platform only (with no resource persons/agents) or as a completely outsourced platform with trained call agents.

Among other benefits the service brings about cost saving by eliminating capital expenditure and hiring and training new staff members, quick setup as potential customers will not have to spend time installing equipment and the service is also scalable as more services can be acquire upon the customer’s request.

Through the service, customers will therefore have a wide range of services to choose from and will only have to pay for the services used.

TNM Business Service will also provide training or supply customers with personnel to run CCCs. Makata said TNM was tapping from its 20-year experience of managing a world class call centre to serve institutions that have been demanding for the service.

Standard Bank is one of the organizations using TNM’s triple C solution. The bank has linked the service to its social media platform to ensure seamless flow of customer and bank information.

Makata promised the business community more innovations from TBS which has positioned itself as leader in the Internet Service Provider (ISP) industry in Malawi from inception, service delivery and through to support for cutting-edge business services.

In TBS, TNM has created a one stop shop for total communication solution for Corporates – Full 360 degree ICT service. Such services include Business Voice Calling (Postpaid Mobile); Business Broadband Solutions, Routers, Smartphones, Computers, data roaming WiMAX,3G,Wi-Fi), Business Data (Dedicated broadband, last mile access, APNs, VPN IPL), Business VAS (Audio Conferencing, video conferencing, IP PAXB), Business Managed Services (WAN/LAN, Web hosting, Email hosting), Business Hosted Service (Data centre) and Business Money (Cash disbursement, Intra Business to Business, Inter Business to Business).

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