Airtel Malawi refunds customers after overcharge

Some subscribers of Airtel Malawi had a rude awakening on Thursday when they were charged with all the remaining talk time in there phones for a single text message.

One subscriber vented her anger on Facebook, saying she had topped up with K500 only to discover that there is no credit left in her phone.

“I had topped up with K500 and I just sent one text and discovered that there was nothing  in my phone, I thought  topping up again but thanks to a friend who warned me about tbe problem,”she said.

There was no apology immedeate apology from the company on the matter.

The Customer Care call was unavailable as Nyasa Times tried to contact for clarification but the pre recorded messege could not go through saying the phone had no money to make a call.

“I was trying to contact the 111 customer care number but I also realised I had no airtime left,” Said one subscriber.

And on Friday Airtel send subscribers strange messages from “+0000000000.”

But the company refunded the air time to subscribers who had cried foul that they were swindled.

This has happened after the Information Minister Patricia Kaliati clarified in Parliament on the importance of the ‘spy machine’ saying many subscribers complain “that even after flashing when you top up with K50 they find there money gone.”

Airtel Malawi belongs to Bharti Airtel Limited, commonly known as Airtel. This is an Indian telecommunications company that operates in 20 countries across South Asia, Africa and the Channel Islands.

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