DHL, Malawi Posts Corp. goes into partnership

Sending mail, parcels and other forms of shipments domestically and abroad will no longer be a mammoth task following the sealing of a deal between Malawi Postal Corporation (MPC) and DHL International that is expected to improve mail service delivery to clients of both institutions.

The country’s post service has in recent times come under enormous criticism from various stakeholders due to what they called unreliable services characterized by late delivery of people’s parcels and mail both domestically and overseas.

However the trend is bound to change following an agreement dubbed ‘Post Express’ that will see MPC complementing DHL postal services and shipments domestically while the later will do the same for the local state owned institution internationally.

Signing the agreement in Blantyre on Tuesday, Malawi Post Master General, Andrew Kumbatira expressed optimism that the agreement will likely facelift MPC postal service output customer service delivery owing to the international reputation that their counterpart holds.

Malawi Post Master General, Andrew Kumbatira and DHL Malawi Director, Sarah Kayongo exchanging a signed deal
Malawi Post Master General, Andrew Kumbatira and DHL Malawi Director, Sarah Kayongo exchanging a signed deal

“With Post Express in place we believe local service standards will improve to international reputation levels like those of DHL products. Simply put, you can walk into a designated post office and send your shipment to the rest of the world within the shortest possible time.

“On the other hand, DHL customers can drop off their shipments at designated post offices and MPC will facilitate its dispatch to DHL who will take it to its destination at international level,” explained Kumbatira adding that the agreement will remain a milestone to the economic progress of the country as DHL services will now trickle down to rural areas.

In her remarks, DHL country Manager for Malawi, Sarah Kayongo said the service which the institution is implementing in 20 countries has improved the country’s connectivity to the rest of the world.

“The DHL global connectivity Index showed that Malawi ranked 114 out of 140 countries in terms of trade, people and telecommunications connectivity hence the introduction of Post Express that is expected to improve the trend,” explained kayongo adding that the country stands to benefit due to DHL’s vast connectivity in 220 countries.

She said Malawians will now be able to access faster and reliable postal services due to the two institution’s agreement and on the other hand improve their country’s economic status.

Said Kayongo: “Post Express will create more alternative mail drop boxes for people offering a wide range of choices of services they can use.

“In addition, sending mail to other countries will be facilitated by DHL who are well reputed internationally owing to its exposure and the links it has while domestically, MPC footprints across the country will work to the advantage of the two institution’s clients as mail and parcels will easily find their way to all corners of the country.”

The service will start in phases with the fist including 7 post offices namely Blantyre, Limbe, Zomba, Mzuzu, Lilongwe, Capital City, and Dedza, according to Kumbatira.

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