National Bank of Malawi (NBM) at the Henderson Street Branch in Blantyre has been slammed over their ‘cruel and degrading’ treatment of Blantyre-based entrepreneur William Sichinga when he wet himself in the middle of a the banking hall after he was refused use of the toilet.
Sichinga said he was left ‘totally humiliated’ with the incident.
The story attracted wraths of commentators who accused NBM and other commercial banks over poor service delivery.
Consumer Association of Malawi ( CAMA) boss John Kapito said the recent saga involving businessman who peed in his trousers after waiting for three hours at a bank should send a resounding message of the urgent need to clear this mess. Otherwise, these are no laughing matters, he observed.
“Banks in Malawi love to see people suffering and standing on the queues for a long time. One wonders how on earth any supervisor would sit on her or his chair and watch a large group of consumers queuing over one teller when most bank employees are busy eating tangerines and groundnuts, and chatting on Whattsup,” Kapito said..
Centre for Human Rights and Rehabilitation (CHRR), human rights advocate, Makhumbo Munthali said bank should treat customers with dignity and not only be interested in making profits.
Munthali said bank’s treatment to Sichinga was “appalling” and “degrading.”
And writing in his ‘Cut the Chaff’ column published in the Weekend Nation, Ephraim Munthali wrote:”Banks in this country have been allowed to get away with so much that they believe they can do anything with people’s money. And the regulator, Reserve Bank of Malawi, constantly snores on the job. Where will customers turn to? Malawians are really bitter with our banks. “
NBM’s account relationship manager Chimwemwe Mtima-Jere apologised for the incident and reiterated that the bank’ policy does not allow customers to use its washroom facilities “for security concerns.”
Bankers Association of Malawi executive director Lyness Nkungula said restrooms are not provided in the banking halls for security reasons and that if a person is pressed, he or she has the liberty to ask for a restroom.
Recently, senior media practitioner Charles Simango took it to his Facebook wall to post a stinging criticism of a CDH Investment Bank poor customer care services.
Simango—a highly-regarded journalist and editor—also tore apart one of the country’s largest banks for its arrogance towards existing and potential customers.Follow and Subscribe Nyasa TV :