Malawi’s leading mobile phone giant Airtel and the country’s leading insurer Nico General on Thursday unveiled a new insurance policy for cell phones called Cellsure Insurance Policy.
Unveiling Cellsure in Blantyre, Nico General Chief Executive Officer, Eric Chapola, said it is high time that people protect gadgets that have now become part and parcel of people’s lives in the world of technology.
“As market leaders in the insurance industry, our aim is to make sure that these gadgets, which we cannot do without nowadays because of technology, are safe. We thought we must go for smart partnerships if we are going to take our business to another level and we couldn’t go wrong to partner with Airtel Malawi,” said Chapola.
Airtel Managing Director, Saulos Chilima, hailed the partnership between the two companies saying Nico General ‘will always pay for claims on time’.
He cited the huge payout Nico made to Airtel in 2007 when its Limbe switch centre was damaged with fire.
“We also thought that when a customer has lost a phone, instead of coming to Airtel to get another one, Nico should come in through this Cellsure product. We are taking our customer service to another level,” said Chilima.
Making a presentation of the Cellsure policy, Nico General Assistant General Manager (Operations) Lester Chinyang’anya said Cellsure covers BlackBerry and Samsung type of smart phones only.
“This policy covers all risks and such risks shall include accidental physical damage and/or theft while the excluded risks shall include wear and tear, deliberate damage, mechanical/electrical derangement or any process of cleaning or repairing,” said Chinyang’anya.
He, however, said settlement of theft losses will take about two weeks as Airtel will need to verify whether the stolen handset is not used by someone in their network or outside its network.