Operators disappoint Malawians on BlackBerry services

Blackberry user across Malawi as they are highly disappointed with the deteriorating internet services on their devices.

Users have been complaining of the disruption to internet and most times are unable to use BBM, a popular instant messaging service that offers a free alternative to text messaging and is a major selling point for BlackBerry devices.

Airtel pioneered BlackBerry service provision in Malawi when it used to be called Zain.

The disgruntled users of the phones said they have been further devastated since the coming in of mobile phone company, TNM to offer the services has not helped with an option as it is worse on the new platform.

TNM Chief Commercial Officer, Charles Kamoto, said they have adequate infrastructure to provide better BlackBerry service in Malawi.

However, one of the highly bitter user said “If you are dissatisfied with the Airtel blackberry services please don’t consider switching to TNM. They are worse.

“The Blackberry internet service for TNM is off over half of the time and if you send a message whether through net or messenger don’t expect the recipient to get it pronto.

“It’s very frustrating! I thought they could give us something better,” said the user on several of Malawi’s public internet forums.

But Kamoto said TNM will always make sure that high-speed quality mobile internet experience is a priority for its customers.

“We have the 3.5G network, the only one in Malawi and we know the country has a growing demand of data phones as  TNM we will enable our customers to make the most of TNM’s 3.5G network with Research inMotion’s latest smart phones,” said Kamoto.

TNM has partnered with Dubai-based Emitac Mobile Solutions (EMS) in the BlackBerry solution venture to bring together smart phones, software and services to allow easy wireless access to email, messaging, social networking, phone, calendar, web, multimedia and other business and lifestyle applications.

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