Malawi telecom operators on network quality checks to improve service delivery – Minister

Minister of Information and Communications Technology, Nicholas Dausi told parliament Tuesday that network service providers are carrying out network quality checks in many places in the country to improve service delivery.

Dausi and TNM chair George Patridge

The minister was responding to a question from Members of Parliament for Zomba Thondwe Charles Thikiwa and Lilongwe Msozi South, Vitus Dzoole Mwale who asked the ministry to engage network service providers to consider improving their services.

“I would like to ask if the minister is aware that most towers are fitted with  2G which is very slow as many phones now use 3G and 4G?” he asked.

While Dzoole Mwale also asked the minister to consider planting a tower at Mlodzonzi hill to improve network coverage.

Admitting the challenges facing Malawians due to network poor network connectivity by network services providers he assured the house that he had already courted the network services providers and they have started doing something.

“In most of the constituencies, there are weak networks or nothing at all. Some of these areas include, Njonja, Chimkwita, Chingale and Mlodzonzi hill, just to name a few.

“Not only in Ntchisi South, I am aware that there was a tower that could not relay any messages, but I already engaged the network service providers to do something hence the exercise of Network Quality Checks, currently taking place in many places in the country,” said Dausi.

According to the Minister, TNM, Airtel and Access are all willing to improve on service delivery by constructing new towers where necessary.

In a related development, Salima Central Member of Parliament, Felix Jumbe asked the minister if Malawi could come up with a deliberate policy that would encourage people’s usage of internet as it is difficult to move to some areas other than using the internet.

“Put it in a very formal way, this is very important as far as usage of internet is concerned worldwide,” the minister responded.

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Blessings Mgolomba Kamanga

TNM is forcasted to have 60 percent profits for the year 2017. Airtel and Access are reaping bountiful profits as well. It is quite sad really, that despite their booming and vibrant business they are failing to improve on their services. their network connectivity is poor at best and if it werent for their near monopoly status and the immerse barriers to entry in regulation they would have had competition already.

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